Privacy and Data Policy
This Privacy Policy explains how we collect, use and protect your personal information when you register, play or otherwise interact with our services. We take your privacy seriously and set out here the types of data we process, why we process it and the options you have to control your information.
Types of data we collect
Personal data
We collect information you provide directly to us when you create an account or contact support. This typically includes name, date of birth, email address, phone number, residential address and proof of identity documents where required for verification.
Technical data
We automatically collect technical data about your device and connection. This may include IP address, device type, browser, operating system, language settings and log information about your activity on the site or app.
Transactional data
When you deposit, wager or withdraw funds we record transaction details such as payment method, transaction amount, date and time, and account balance history. We may also keep records of bets, game play and other activity that is necessary for account management and compliance.
How we use your information
We use personal and technical data to provide and maintain your account, process payments, prevent fraud, meet regulatory obligations and improve our services. Transactional data is used for account statements, dispute resolution and compliance with anti-money laundering and responsible gaming requirements. We also use aggregated, anonymised data for service analysis and performance monitoring.
Data protection practices
We protect your information using a combination of organisational and technical measures, including encryption in transit, access controls and secure storage. Only authorised personnel and approved service providers may access personal data as needed to perform their roles. We regularly review our security measures to keep them up to date.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core functionality and measure how our services are used. Some cookies are essential for account security and payments. You can manage cookie settings through your browser or the cookie settings link on our site, noting that disabling certain cookies may affect functionality.
User rights
You have rights to access, correct and request deletion of your personal data, subject to any legal or regulatory obligations we must satisfy. You may also object to or restrict certain processing, and request a portable copy of data you provided. To exercise any right please contact us through the account settings or via our support channel.
Access, correction and deletion
We will respond to requests to access, amend or delete personal data in a reasonable time and in accordance with applicable law. Some data may be retained where necessary for compliance, fraud prevention, dispute resolution or to complete pending transactions.
Information sharing and third parties
We may share data with payment processors, identity verification providers, fraud prevention services and other third parties that perform services on our behalf. We may also disclose information when required by law or to protect legal rights. Third parties are contractually obliged to handle data securely and only for the purposes we specify.
Privacy policy updates
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified through the account or email. Continued use of our services after changes are made means you accept the updated policy.