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Contact Us

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If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. You can contact us via live chat, email or phone and we aim to respond promptly, guiding you through verification, withdrawals and site enquiries. For faster service, open live chat or send an email including your account ID and a brief description of the issue. If needed, we will follow up until the issue is resolved.

Department	Contact
Customer support	[email protected] Live chat 24/7; email response typically within 24 hours. Please include account ID.
General enquiries	[email protected] Mon-Fri, 09:00-18:00; standard email reply within 48 hours.
Affiliate enquiries	[email protected] Manager contact on request; please state company name.
Phone	+44 20 7946 0832 Mon-Fri, 09:00-17:00
Working hours	Live chat 24/7 Email Mon-Fri, 09:00-18:00

Email Support

Email is the preferred contact method for detailed requests, account issues or situations requiring documents or explanations. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account ID where applicable. Providing full information helps us handle your request faster and reduces delays from follow-up questions.

Contact Form

Name <label for="contact-email" style="font-size:14px;color:#222;margin-bottom:6px;">Email</label><input id="contact-email" name="email" type="email" placeholder="[email protected]" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;margin-bottom:12px;font-size:14px;box-sizing:border-box;" /><label for="contact-message" style="font-size:14px;color:#222;margin-bottom:6px;">Message</label><textarea id="contact-message" name="message" rows="6" placeholder="Write your message here" required style="padding:10px;border:1px solid #cfcfcf;border-radius:4px;margin-bottom:12px;font-size:14px;box-sizing:border-box;resize:vertical;"></textarea><button type="submit" style="padding:10px 14px;background:#0066cc;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Most support inquiries are answered within one business day. For simple requests like account queries or password resets you’ll often get a reply within hours. More complex issues - for example document verification, payment reviews or in-depth account checks - can take longer depending on their nature and the checks required. During busy periods response times may increase.

Feedback

We want to hear from you! If you have feedback, suggestions or ideas to improve the site, please get in touch via live chat or email [email protected]. Every message is reviewed by our team and helps shape future updates, promotions and usability fixes. Your input improves games, payments and features for all players.